Shipping policy
# Shipping Policy
**Last Updated: September 2026**
At **Nathumal & Ghudoomal**, we take great care in preparing, packing, and delivering our sweets so they reach you fresh and in excellent condition. This Shipping Policy explains our delivery timelines, shipping charges, domestic and international shipping procedures, and important information regarding fresh and perishable products.
## 1. Domestic Shipping — India
Nathumal & Ghudoomal delivers products to most serviceable locations across India through reliable courier and logistics partners.
### Estimated Delivery Time
* **Ludhiana / Local Delivery:** Generally 1–2 business days.
* **Other cities in Punjab:** Generally 2–4 business days.
* **Rest of India:** Generally 3–7 business days.
* Remote or difficult-to-service locations may require additional time.
Delivery timelines are estimates and may vary because of weather conditions, public holidays, festivals, courier operations, destination accessibility, and other circumstances beyond our control.
### Same-Day / Local Delivery
Where available, same-day or scheduled local delivery may be offered for selected products and locations.
Same-day delivery may be subject to order cut-off times, product availability, delivery-area coverage, and seasonal conditions.
## 2. International Shipping
Nathumal & Ghudoomal may offer international shipping to selected countries where our logistics partners provide service.
International delivery generally takes approximately **5–15 business days**, depending on the destination, shipping service, customs clearance, courier network, and other factors.
Actual delivery times may be longer for remote destinations, customs inspections, or peak shipping periods.
### International Product Availability
Not every sweet or food product may be eligible for international shipment.
International availability may depend on:
* Destination-country food regulations
* Customs requirements
* Import restrictions
* Product ingredients
* Shelf life
* Courier restrictions
* Packaging requirements
* Temperature and transportation conditions
If a product cannot be shipped legally or safely to a particular destination, Nathumal & Ghudoomal may remove that item from the international order or contact the customer regarding available alternatives.
## 3. Customs, Duties & Import Taxes
For international orders, the customer may be responsible for applicable:
* Customs duties
* Import taxes
* VAT/GST or equivalent local taxes
* Customs clearance charges
* Brokerage or handling fees
* Other charges imposed by the destination country
These charges are not necessarily included in the product or shipping price unless specifically stated during checkout.
Customs authorities may inspect, hold, delay, or reject food shipments. Nathumal & Ghudoomal cannot control the customs clearance process.
Customers are responsible for ensuring that the products they order are permitted for import into their destination country.
## 4. Shipping Charges
Shipping charges may be calculated based on:
* Delivery location
* Order weight
* Package dimensions
* Number of products
* Shipping method
* Domestic or international destination
Applicable shipping charges will be displayed during checkout where available.
Free shipping or promotional shipping offers may be provided from time to time and will be subject to the terms of the applicable offer.
## 5. Order Processing
Orders are generally processed after successful payment confirmation.
Most orders are dispatched within **1–3 business days**, unless a different processing period is stated on the product page.
During festivals, holidays, promotional events, weddings, or periods of high order volume, processing times may be longer.
Certain products may require additional preparation time to maintain freshness and quality.
## 6. Fresh & Perishable Products
Many products sold by Nathumal & Ghudoomal are prepared using fresh ingredients and may have a limited shelf life.
We carefully pack products to help maintain their quality during transportation. However, natural changes in texture, appearance, or freshness may occur during transit due to:
* Temperature changes
* Humidity
* Seasonal weather
* Long-distance transportation
* Courier delays
* Handling during transit
Customers should follow the storage instructions provided with the product.
For the best taste and quality, products should be consumed within the recommended period stated on the product packaging.
## 7. Packaging
Nathumal & Ghudoomal uses suitable food-grade packaging and protective outer packaging to help protect products during transportation.
Packaging may vary depending on the:
* Product
* Quantity
* Ingredients
* Shelf life
* Destination
* Weather conditions
* Shipping method
Packaging may be updated from time to time while maintaining appropriate product protection and food-safety standards.
## 8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your order includes:
* Full name
* House/building number
* Street/locality
* City
* State/province
* PIN/postal code
* Country for international orders
* Valid phone number
Nathumal & Ghudoomal is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If you need to change your address, please contact us as soon as possible before the order is dispatched.
## 9. Order Tracking
Once your order has been dispatched, tracking information may be provided through the email address or phone number associated with your order.
Tracking information may take some time to become active after the courier receives and scans the package.
Customers can use the tracking information provided to monitor their shipment.
## 10. Delivery Delays
Although we work with reliable logistics partners, delivery delays may occur because of:
* Severe weather
* Heavy traffic
* Natural disasters
* Public holidays
* Festival-season demand
* Courier operational issues
* Customs clearance
* Transportation disruptions
* Government restrictions
* Incorrect delivery information
* Remote delivery locations
Therefore, estimated delivery dates are not guaranteed.
## 11. Missed or Failed Delivery
If the courier attempts delivery and the recipient is unavailable, the courier may make another delivery attempt or contact the recipient.
An order may be returned if delivery fails because of:
* Incorrect address
* Recipient unavailable
* Refusal to accept the package
* Incorrect contact details
* Failure to collect the shipment
* Customs-related issues
Additional shipping charges may apply if the customer requests re-shipment.
Because sweets may be fresh or perishable, a returned shipment may not be suitable for resale or re-shipment.
## 12. Damaged, Missing or Incorrect Products
Customers are encouraged to inspect their package when it arrives.
If an order arrives damaged, incorrect, or with a significant product issue, please contact Nathumal & Ghudoomal as soon as possible.
For faster investigation, customers may be asked to provide:
* Order number
* Customer name
* Description of the issue
* Photographs of the outer package
* Photographs of the product
* Photographs of the packaging
* Unboxing video, where available
Claims relating to fresh or perishable products should preferably be reported within **24 hours of delivery**.
## 13. Lost Shipments
If your tracking information indicates that a shipment has been delayed or appears to be lost, please contact us.
Nathumal & Ghudoomal will coordinate with the relevant courier or logistics partner to investigate the shipment.
Resolution times may depend on the courier's investigation process.
## 14. International Shipping Restrictions
Certain products may not be available for international delivery because of:
* Destination-country regulations
* Food-import restrictions
* Customs requirements
* Ingredients
* Product shelf life
* Courier restrictions
* Transportation conditions
Nathumal & Ghudoomal reserves the right to restrict or cancel the international shipment of a product where shipping it is not permitted, practical, or reasonably safe.
## 15. Festival & Peak-Season Orders
During periods such as **Diwali, Raksha Bandhan, Holi, weddings, New Year, and other festive occasions**, order volumes may increase significantly.
Customers are encouraged to place festive and bulk orders in advance.
Delivery and processing times may be longer during peak periods.
For large festive, wedding, or corporate orders, customers are encouraged to contact Nathumal & Ghudoomal in advance to confirm preparation and delivery timelines.
## 16. Bulk, Wedding & Corporate Orders
Bulk, wedding, event, and corporate orders may require special preparation, packaging, and shipping arrangements.
Shipping charges and delivery timelines for bulk orders may differ from standard website orders.
For large quantities, please contact Nathumal & Ghudoomal before placing the order.
## 17. Shipping Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes may not be possible once an order has been dispatched.
If the package has already been handed over to the courier, any additional charges associated with redirection or re-shipping may be the customer's responsibility.
## 18. Delivery Confirmation
An order may be considered delivered when the courier's tracking system records the package as delivered to the provided address or an authorized recipient.
If your order is marked as delivered but you have not received it, please contact Nathumal & Ghudoomal promptly so that we can investigate with the courier.
## 19. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact **Nathumal & Ghudoomal** using the contact details provided on our website.
When contacting us about an order, please provide your **order number** so our team can assist you efficiently.
Important Customer Notice
By placing an order through the Nathumal & Ghudoomal website, you acknowledge that delivery timelines are estimates and may be affected by circumstances beyond our control.
For international orders, customers are responsible for checking the applicable food-import, customs, and delivery requirements of their destination country before placing an order.
**Nathumal & Ghudoomal reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the revised "Last Updated" date.**