Policies & Customer Care

We respect your privacy. We collect only the information needed to process orders, provide support, improve our store and communicate with you when you choose to hear from us.

Information we use

This may include your name, contact details, delivery address, order information and payment confirmation. Payment details are handled by trusted payment providers.

We prepare each order with care from Ludhiana, Punjab, and deliver across India through our shipping partners. Delivery timelines and availability are shown at checkout or communicated with your order confirmation.

Freshness and delivery

Please ensure someone is available to receive the parcel. Delays may occur because of weather, public holidays, service interruptions or an incomplete address.

We accept the payment methods displayed at checkout, including supported cards, UPI, net banking and wallets. Your order is confirmed after successful payment authorisation.

Payment security

Payments are processed through trusted payment partners. We do not ask for your card PIN, one-time password or full card details over phone, email or social media.

Because mithai is prepared and packed to order, cancellation requests should be made as soon as possible. Contact our support team with your order number. Requests can be considered before preparation or dispatch, subject to confirmation from our team.

We want every box to arrive safely and in excellent condition. If an order arrives damaged, incorrect or unsuitable for consumption, contact us promptly with your order number and clear photographs of the parcel and products.

Resolution

After review, we may offer a replacement, store credit or refund to the original payment method, where applicable.

For address, delivery date or product changes, contact us as early as possible with your order number. We will do our best to help before the order enters preparation or dispatch, but changes cannot be guaranteed after that point.

For help with an order, delivery, product or payment, please contact us through the support details provided on this website. Include your order number and a short description so our team can assist you efficiently.

Support hours

Nathu Mal & Ghudoo Mal
Main Road , Urban Estate, Phase 2 , Dugri , Ludhiana Punjab
Support email: Consumerservices@nathuandghudoo.com
Contact Number : 7303100009