Return & Refund Policy

At Nathuandghudoo.com, we take great pride in delivering high-quality sweets and treats to our valued customers. We want you to be completely satisfied with your purchase. Please take a moment to read our Return and Refund Policy below to understand the conditions under which returns or refunds will be accepted.

1. Returns Eligibility

We accept returns only in the event that the product sent is incorrect or damaged. In such cases, we are happy to offer a refund or replacement, provided the following conditions are met:

The item received differs from what was ordered (e.g., incorrect sweets, wrong flavor, or item missing).
The product has been unopened and remains in its original packaging.
A box opening video is required to process any return request. This video should clearly show the unboxing of the product, including the condition of the packaging and the contents at the time of delivery.

2. How to Request a Return or Refund

If you believe you’ve received the wrong item or a damaged product, please follow these steps:

Step 1: Contact us within 48 hours of receiving your order by emailing us at consumerservices@nathuandghudoo.com or calling +91 73031 00009
Step 2: Provide your order number and a brief description of the issue.
Step 3: Share the box opening video via email or through a secure link (e.g., Google Drive, Dropbox) to show the condition of the product at the time of receipt.
Step 4: Once we review the video and confirm that the item is incorrect, we will arrange for a replacement or refund as per your preference.

3. Refund Process

If your return request is approved, we will process a refund to the original payment method used for the order. Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

4. Non-Returnable Items

For the safety and quality of our products, we do not accept returns for:

Items that have been opened, partially consumed, or altered in any way.
Products purchased during promotional or clearance sales.
Custom or personalized orders.

5. Shipping Costs

Shipping costs for returns due to incorrect items will be covered by Nathuadghudoo.com. If you return an item for any reason other than an error on our part, you will be responsible for the return shipping charges.

6. Damaged or Defective Products

If your order arrives damaged, please take photos of the damage in addition to the unboxing video and contact us immediately. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.